Technical Support Advisor
Location: Bournemouth, England
Description: is looking of Technical Support Advisor right now, this position will be ordered in England. More complete informations about this position opportunity kindly see the descriptions. TECHNICAL SUPPORT ADVISORThis is an exciting opportunity to join a large established company and gain exposure to some of the biggest brands across Europe. They offer fantastic career opportunities within a pro! fessional and multi-cultural environment. The Role Provide customer support via multiple touch points (e.g inbound calls, e-mail) Accurately log customer and product information into CRM systems Proactively develop skills and knowledge through effective use of systems Understanding customer care and apply to all customer touch points Share knowledge gained with team through effective knowledge transfer Maintain a high standard in personal KPI targets as definedCompetencies: Essential Proven experience of delivering customer excellence Excellent written and verbal communication skills Analytical thinker with problem solving skills Comfortable with technology and relish new opportunities Ability to self-manageDesirable Wireless data and GSM experience Experience working in a call centre environment Outcomes Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner Achieve customer SLA targets by resolving customer iss! ues in a timely manner Knowledge proactively shared with the b! usiness and captured in a formal manner Shifts - 2 weeks of 7am to 3pm followed by 2 weeks of 3pm to 10pm. 1 Saturday in 3.
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This position starts available on: Fri, 11 Oct 2013 20:28:01 GMT
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