Collections Consultant
Location: Bournemouth, England
Description: Nationwide Building Society is currently interviewing Collections Consultant right now, this occupation will be reside in England. For complete informations about this occupation opportunity kindly read the description below. Introduction
Starting date for this role is December 2nd 2013
Working in Lending Control is different. Based in a contact centre environment, as part o! f our collections team you will play a pivotal role when it comes to supporting our members when they need it most & minimizing risk to the business.
Its different simply as we are not driven by scripts or standard calls, you will be speaking with our members who have payment arrears to understand their financial circumstances and recommending effective repayment plans to ensure their finances stay on track.
It's different because 1st class training & support is provided, you will be working within a department that truly champions internal development and depending on personal performance you could see yourself moving up to two levels within 2 years. In fact over 71% of our collections consultants progressed within the last year.
A more challenging role
Lending Control is a challenging, rewarding, progressive &solution focused environment. We will equip you with the knowledge and ability to help our members to repay their debt through ta! ilored solutions that suit both the member and Nationwide.
A more talented person
You're someone who enjoys a challenge. Solution Focused, you'll have the drive and determination to achieve the very best for Nationwide and for the members that you work and build relationships with.
Although previous call centre or collections experience would be desirable it is not essential to be successful in this role. We are looking for committed individuals who have worked in a customer focused environment who want to make a difference to both our members & the business.
Key skills required:
An employer you're proud of
Our mutual status means we're here to benefit customers, not shareholders. Our commitment to customers, not shareholders, has always been what sets us apart from our competitors. And now, more than ever, our reputation for being open, honest and trustworthy is helping us go from strength to strength. Underpinning it all is a commercial operation that never stands still. We're always thinking ahead, aiming higher and sharpening our competitive edge. That's why we inve! st in people who are not only proud of what we stand for, but who also ! have the talent and drive to boost our performance still further.
The rewards you deserveHelp us continue to offer customers the best possible experience, and we'll give you all the support, recognition and rewards you deserve. As well as a great working environment and plenty of scope for development and growth, you can expect a generous package that includes pension, life assurance, healthcare and monthly incentive scheme.
Salary: £15,000 starting salary
Hours: Full Time (35 hours per week), working varied shifts between 8.00am to 8.00pm plus alternate Saturdays 9am-5pm with additional scheduled time back in lieu
Salary: . Date posted: 03/10/2013
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If you were eligible to this occupation, please send us your resume, with salary requirements and a resume to Nationwide Building Society.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be opened on: Thu, 03 Oct 2013 19:01:07 GMT
Apply Collections Consultant Here
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