Customer Services Team Leader
Location: Bournemouth, England
Description: is at present looking to employ Customer Services Team Leader right now, this job will be assigned in England. More details about this job opportunity please give attention to these descriptions. Immediate Start
Great Benefits
Our client offer a full range of key insurance products for households that are some of the most comprehensive and competitive on the market. ! They are one of the fastest growing FCA regulated providers of insurance within the sector and supply thousands of consumers with a high quality service every day.
The Role: You will be training, developing and motivating a team of up to 12 customer service agents with a varying level of experience. You will liaise with the Customer Services Manager to ensure your team meets its sales, customer satisfaction and compliance targets. The initial period with the company will be spent with sales agents in our weekly induction followed by four weeks (DOE) of on the job training with your fellow customer service agents. You will then assume your role as team leader. You will be required to give weekly training to your team, both to the inbound agents as well as outbound upgrades advisors. Other duties include testing their knowledge of all available products, updating of the training manual, auditing of their calls and online responses to enquiries, creating incent! ives, checking internal and external websites, liaising with i! nternal and external managers, management of the team rota and many more functions.
Your Experience: The ideal candidate will have experience in customer services both as an agent and a team leader, preferably in a regulated environment. A good degree of sales experience is a must for this role due to the multiple functions that the team perform. An upbeat personality and excellent customer service skills are also essential in this fast paced role.
The Hours:
Monday to Friday 10am - 7pm
Paid Holiday:
28 days
The Money:
£20,000 per annum
Commission With OTE £25,000
Recommend A Friend Bonus
Great Rewards:
Local Shop Discount Card Including Discounted Drinks and Queue Jumps
Discount Travel Scheme
Mufti Fridays
Vending Machines
Subsidised Medical Benefits
Company Nights Out
Regular Outings
Free gym mem! bership
FREE:
Tea & Coffee
Eye tests & Glasses
Pizzas!
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to .
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This job will be started on: Sat, 05 Oct 2013 13:59:30 GMT
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