ITIL IT Problem Manager job at Connectus in Bournemouth

Connectus is employing ITIL IT Problem Manager on Sat, 25 May 2013 23:33:08 GMT. ITIL IT Problem Manager - Bournemouth. Working for a leading IT Employer, the ITIL Problem Manager will be responsible for restoring errors within the IT Infrastructure and to perform IT root cause analysis to resolve these issues. ITIL IT Problem Manager - Based in Bournemouth - £38,000. Working within an enterprise scale IT Infrastructure, the successful candidate will be responsible for...

ITIL IT Problem Manager

Location: Bournemouth, England

Description: Connectus is employing ITIL IT Problem Manager right now, this job will be placed in England. More details about this job opportunity kindly see the descriptions.

• Bournemouth. Working for a leading IT Employer, the ITIL Problem Manager will be responsible for restoring errors within the IT Infrastructure and to perform IT root cause analysis to resolve these issues.

ITIL ! IT Problem Manager - Based in Bournemouth - £38,000.

Working within an enterprise scale IT Infrastructure, the successful candidate will be responsible for investigating all errors within the IT infrastructure and ensuring the swift resolution of aforementioned problems. Therefore we are looking for candidates with experience of working within a large ITIL IT Environment which adhered strictly to an ITIL policy.

Responsibilities will involve:

• Developing and maintaining the organisations Problem and Error control processes.
• To manage the indepth investigations into IT related problems in order to minimise or prevent future breaks in service.
• To be responsible for conducting detailed analysis of data gathered via the Service Management processes to improve future responses.
• To lead the investigation of problems via Root Cause Analysis after major incidents or trough pro-active trend analysis.
• To examin! e potential areas for service improvement.

There! fore we're looking candidates with the following skills:

• Extensive Problem Management experience.
• Experience in Trend analysis and proactive problem management.
• Proven track record of problem and error control.
• Experience using IT Service Management tools.
• ITIL Problem Management experience or ideally certification, such as ITIL V2 or ITIL V3.

Experience within ITIL environments conducting Incident or Problem management would be ideal.

To apply for this position, candidates must be eligible to live and work in the UK

Matchtech Group Plc is acting as an Employment Agency in relation to this vacancy.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Connectus.

Interested on this job, just click on the Apply button, you will be redirected to the official website

This job will be opened on: Sat, 25 May 2013 23:33:08 GMT

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