Customer Support Agent
Location: Bournemouth, England
Description: Go Recruits is presently looking of Customer Support Agent right now, this job will be ordered in England. More details about this job opportunity please read the description below. CUSTOMER SUPPORT ADVISOR
This is an exciting opportunity to join a large established company and gain exposure to some of the biggest brands across Europe.
They offer fantastic career opportunities wi! thin a professional and multi-cultural environment.
The Role
Provide customer support via multiple touch points (e.g inbound calls, e-mail)
Accurately log customer and product information into CRM systems
Proactively develop skills and knowledge through effective use of systems
Understanding customer care and apply to all customer touch points
Share knowledge gained with team through effective knowledge transfer
Maintain a high standard in personal KPI targets as defined
Competencies:
Essential
Proven experience of delivering customer excellence
Excellent written and verbal communication skills
Analytical thinker with problem solving skills
Comfortable with technology and relish new opportunities
Ability to self-manage
Desirable
Wireless data and GSM experience
Experience working in a call centre environment
Outc! omes
Resolve end customer issues ensuring the custome! r is satisfied and that the issue is resolved in an efficient manner
Achieve customer SLA targets by resolving customer issues in a timely manner
Knowledge proactively shared with the business and captured in a formal manner
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If you were eligible to this job, please deliver us your resume, with salary requirements and a resume to Go Recruits.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be started on: Fri, 23 Aug 2013 09:05:33 GMT
Apply Customer Support Agent Here
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