Customer Service Advisor
Location: Poole England
Description: WDS is in need of Customer Service Advisor right now, this occupation will be placed in England. More complete informations about this occupation opportunity kindly see the descriptions. Would you consider yourself a well rounded character that enjoys dealing with people?Are you looking for a challenging position that will draw upon your attributes, skills and experience?WDS might just be the place for your next exciting adventure. You will join a dynamic team who have a significant impact on how our business meets its goals and objectives and will be exposed to a multi cultured and enlightened global organisation.
Due to recent expansion we have an immediate opportunity for Customer Support Advisors to join our business.You will need to demonstrate previous experience of dealing with customers and the general public! ; this could include experience within Hospitality, Retail or ! any other Customer Service position.
With a UK workforce of around 900 employees, providing more than 10 different languages, every month WDS help millions of people stay connected by providing Business Process Outsourcing solutions to many of the world’s leading and most prestigious mobile operators and manufacturers. During this process we generate vast quantities of data which we store, order and process through our platform known as GlobalMine™. We can then generate insight into the user experience and identify preventable issues which we feed back to our customers to improve future products & services. In understanding the user context, we can enlighten the user experience. In enlightening the user experience, we add significant value to the providers of the mobile user experience.
What you’ll be doing
Provide customer support via multiple touch points (e.g inbound calls, e-mail)
Accurately log customer and product information into CRM systems
Understanding customer care and apply to all customer touch points
Share knowledge gained with team through effective knowledge transfer
Maintain a high standard in personal KPI targets as defined
Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
Achieve customer SLA targets by resolving customer issues in a timely manner
Knowledge proactively shared with the business and captured in a formal manner
What we’re looking for
Proven experience of delivering customer excellence
Excellent written and verbal communication skills in English
Analytical thinker with problem solving skills
Comfortable with technology and relish new opportunities
Ability to self manage
What you’ll get
https://career5.successfactors.eu/career?career_ns=job_listing&company=WDS&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=7943&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&_s.crb=BMJFvcmdYqpohyJ%2bRVf1%2fXGzZq4%3d
This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Service-Advisor_job58349045
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If you were eligible to this occupation, please email us your re! sume, with salary requirements and a resume to WDS.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Wed, 04 Dec 2013 18:26:50 GMT
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