Team Leader - Office Apprenticeship Service
Location: Bournemouth, England
Description: Recruitment Genius is currently interviewing Team Leader - Office Apprenticeship Service right now, this position will be depute in England. Further informations about this position opportunity kindly see the descriptions. A Team Leader is required to join a leading provider of apprenticeships and employability programmes.
You will be required to support the Oper! ational Manager (OAS) to grow and develop the Office Apprenticeships Service in accordance with the overall AEI strategy and financial projections.
Responsibilities:
- To support the Operational Manager to deliver the Implementation Plan for the OAS.
- To ensure that the OAS commercial/funding contracts have in place performance management and quality assurance systems that maximise transparency and underpin service delivery to the required contractual and quality standards.
- To foster excellent communication and relationships with all customers and funders.
- To ensure that the OAS Team has appropriate internal policies and procedures for its service based activities and that these are adhered to.
- To ensure the relevant call/contact centre quality assurance industry standards are achieved.
- To undertake in co-operation with corporate quality staff occasional internal audits of work.
- To provide direc! t line management to the OAS Operational Team (Supervisors, Ag! ents and Apprentices) in accordance with their policies and procedures.
- To be accountable for the recruitment and retention of staff in the OAS Team. To ensure a skilled, motivated and effective workforce to meet the requirements of the OAS contracts.
- Seek to improve his/her own performance, contribution, knowledge, skills and participate in training and developmental activities as required.
- Ensure the implementation of their Diversity and Equality policy statement.
- Managing operations within a call/contact centre
- Experience of successful contract management with the commercial customers
- Experience of pitching for and winning new business
- Experience of preparing robust plans and successfully implementing them.
- Significant senior level experience in managing complex projects and budget
- Knowledge and understanding of commercial issues within contract b! ased service delivery organisations
- Understanding of the political, structural and legal context within which a social business operates
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Recruitment Genius.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 19 Jul 2013 23:30:52 GMT
Apply Team Leader - Office Apprenticeship Service Here
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