Branch Supervisor - Bournemouth Airport
Location: Bournemouth, England
Description: The Hertz Corporation is at present looking to employ Branch Supervisor - Bournemouth Airport right now, this vacancy will be dwelled in England. More complete informations about this vacancy opportunity please read the description below. Responsible for the day to day running of the location with key focus being on revenue growth, people management, cost control and customer! service. There is a requirement for attention to detail and the ability to communicate effectively at all levels.
Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the assets and people allocation.
Planning
Fleet
Branch fleet planning
Review of blocked cars with Distribution
Source local cars, escalate sourcing issues to City Manager if required
Review overdues and non rev report daily and take action accordingly
Ordering of tyres/windscreens through Ariba
Fuel card logs
Staffing
Branch shift rotas
Ordering of uniform
Ad Hoc
Approve any stationary orders
Ensure all daily/weekly branch reports are run and reviewed.
Maximise Customer Service
NPS
Review daily NPS scores
Tag NPS scores
Take action where appropriate and escalate for difficult issues to DM/CM
Staffing
Observe/coach/train CSRs and ensure they are performing a hi! gh level of customer service.
Revenue Management
Commu! nicate revenue targets to CSRs and monitor accordingly, escalate serious issues to DM/CM
Monitor local competitor activity
Monitor and track CSR against targets
Health & Safety
Carry out branch quarterly H&S audits
Review and action findings and escalate more serious issues to City Manager
Security of branch
Financial/Quality Audits
Support and co-ordinate any branch audits
Ensure branch is run in line with company procedures and up to audit standards
Reconciliation of fuel
People Management
Daily Management of all branch staff
Overview of all areas within branch and ensure they are appropriately managed,
Responsible for absence management (short term sickness) within branch and escalate long term absence to City Manager
Appraisals for CSRs
Identify disciplinary issues and escalate accordingly. Take notes at investigation meetings
Update Kronos
Recruitment/Staff changes/Leavers
Recrui! tment of CSR's and other branch staff
Communication with HR
Training
Identify staff training needs and escalate to City Manager
Day to day coaching and mentoring of all branch staff.
Plan induction for new branch staff
Cost Controls
Management of daily branch petty cash
Responsible for Neverlost units
Mandatory Requirements:Professional Experience:
Previous people management, sales and customer service experience.
Enthusiastic, flexible and positive attitude towards selling.
Good communication and interpersonal skills
Knowledge/Skills
Operational Supervisory/Management Experience
Target Driven
Effective People Management Skills
Customer Driven
Planning & Organisation skills
Commercial Awareness
Demonstrates flexibility and able to work within demanding business environment
Full Driving License essential
Additional Notes:
For this position you ! are required to complete an online assessment as part of your applicati! on process.
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If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to The Hertz Corporation.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Sun, 28 Apr 2013 07:19:47 GMT
Apply Branch Supervisor - Bournemouth Airport Here
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