Application Support Manager, Service Delivery
Location: Bournemouth, England
Description: LV= is looking of Application Support Manager, Service Delivery right now, this job will be depute in England. More complete informations about this job opportunity kindly read the description below. About us
LV= is the UK’s largest friendly society. Today, we have more than four million customers, of which over one million are members. Our mission is to help! people look after what they love, whether that’s their family’s financial security, their home, their retirement, their car, even their pets.
We’re famous for providing a first-class service for our customers, as well as a great place to work for our people. We have over 5,500 employees across the UK and with ambitious growth plans for the future; we’re committed to behaving like a mutual while performing like a PLC.
About the role
Here at LV= we are currently have two exciting new opportunities for experienced Application Support Managers to join our Service Delivery team. Whether you join us to head up the Application Support team working with our Life business or with our GI business, an over arching aspect of your role will be to actively contribute to the strategic vision for GI or Life Application Support within the LV= Group. You’ll lead a team of eight Application Support Analysts, facilitating knowledge transfers and offering g! uidance and support whilst driving your team towards continuou! s improvements of all the supported applications in line with SLA’s and internal governance and compliance processes. W ith responsibility for minimising outages to production systems, liaising with relevant incident teams to produce root cause analysis and implementing appropriate process changes when required. You’ll manage the resources, support and offer technical guidance on BU Application Support Aspects of IT projects. Key to success in this role is the effective management of stakeholder expectations and clear communication across internal teams whether working with existing or new applications.
About You
When it comes to the management of high performing teams, you’re a natural and have the knowledge and experience of IT Application Support to go with it. You’re able to understand support practices and models which will enable you to suggest the best solutions to improve the service delivery across the function. The ability to understand b! usiness drivers and offer the alternatives when necessary through both excellent verbal and written communication is invaluable along with collaboration and influencing on a regular basis. Having proven experience of these will be necessary along with being able to work across all levels of technical, senior and audit departments. Being ITIL Service Manager or Practitioner certified will certainly be beneficial as will having the awareness of varying development lifecycles, version change and change control software.
About the Rewards
Salary to £ dependent on experience
Benefits
a highly competitive defined contribution pension scheme ( please click here to read more about it )
an annual bonus scheme (target bonus of up to 10% and a maximum bonus of 30% of salary)
private medical insurance through BUPA
30 days holiday plus ability to buy and sell more
generous discounts on LV='s range of quality products
childcare vou! cher scheme
flexible benefits package
This is a Band C rol! e in the LV= job structure.
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to LV=.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be opened on: Thu, 18 Apr 2013 15:28:15 GMT
Apply Application Support Manager, Service Delivery Here
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